How do I transfer a mobile ticket to a friend?
Step-by-Step Transfer
Log into your ticketing account (e.g., Ticketmaster, AXS, SeatGeek) and find your order. Select the ticket you want to transfer and look for a 'Transfer' button. You'll need your friend's email address or mobile number.
Once you initiate the transfer, your friend will get an email or text with a link. They must accept the transfer, which may require them to create an account or download the app. After they accept, the ticket is removed from your account and added to theirs.
- Log in to your ticketing account.
- Find the ticket and click 'Transfer'.
- Enter your friend's email or phone number.
- Your friend accepts the transfer via the link.
- The ticket disappears from your account and appears in theirs.
Important Rules and Restrictions
Not all tickets are transferable. Some are marked 'non-transferable' or have a transfer delay until a few days before the event. Check the ticket details before promising a transfer.
Some venues require the recipient to have the app and a verified account. If your friend doesn't have a smartphone, you may need to contact the venue for alternative arrangements, which aren't always possible.
What Not to Do
Never send a screenshot of your ticket as a transfer. It won't work because the barcode is dynamic, and your friend could be denied entry. Also, don't give your friend your login credentials—that's a security risk and may violate the ticketing terms.
If you're attending the event together, you can simply enter at the same time and scan both tickets from your phone. But if your friend arrives separately, an official transfer is the only reliable method.
Common mistakes
- Sending a screenshot instead of using the official transfer, which often fails at the gate.
- Assuming all tickets are transferable when some are locked until close to the event.
- Giving your friend your account password, which can lead to account suspension.
