What are hidden ticket fees?
Common Types of Hidden Fees
Service fees are the most common, charged by ticketing platforms for handling the transaction. They can be a flat fee or a percentage of the ticket price.
Facility fees go to the venue, and order processing fees cover payment handling. Delivery fees apply if you choose will-call, print-at-home, or shipping.
Some venues add a 'convenience' charge for buying online versus at the box office, and there may be a fee for using a credit card.
- Service fee
- Facility fee
- Order processing fee
- Delivery fee
- Credit card fee
Why They're Called Hidden
These fees are often not included in the advertised ticket price. You only see them when you reach the checkout page, after you've already invested time selecting seats.
This practice, known as drip pricing, is legal in many places but has faced scrutiny. Some states and countries now require all-in pricing, where the full price is shown upfront.
To avoid surprises, look for the total price before entering payment details, or check if the seller offers an all-in pricing option.
Common mistakes
- Assuming the price you see first is the final price; fees are usually added later.
- Thinking fees are negotiable; they are typically fixed by the seller or venue.
- Believing that buying at the box office always avoids fees; some venues still charge facility fees.
