What if a concert is postponed?
Postponed vs. Canceled: What's the Difference?
A postponed concert is delayed to a later date, not canceled. In most cases, your existing tickets remain valid for the new date, and you don't need to do anything. The promoter or venue will announce the new date, and your tickets will automatically be honored.
If you can't make the new date, many sellers offer a refund window, but this is not guaranteed. Some may only offer refunds if the event is officially canceled, not postponed. Always check the specific policy of the company you bought from.
Your Options When a Show Is Postponed
If the new date works for you, just hold onto your tickets. If it doesn't, you may be able to request a refund within a certain timeframe. Primary sellers like Ticketmaster often allow refunds for postponed events if you request them before the new date is announced or within a set period.
If you bought from a resale site, their policy may differ. Some resale marketplaces will refund your purchase if the event is postponed and you can't attend, but others may only offer a credit. Credit card chargebacks are less likely to succeed for postponed events since the event is still happening.
- Check the seller's website or your email for official updates.
- If you can't attend, look for a refund request link or contact customer service.
- Consider reselling your tickets if refunds aren't offered.
- Keep an eye on the event's social media for announcements.
- If you bought from a friend, work out a solution directly.
Common mistakes
- Assuming you'll automatically get a refund just because the date changed.
- Throwing away your tickets or deleting your order confirmation before the new date is set.
- Waiting until after the refund deadline to request your money back.
